Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimisation solutions for customer service operations, today announced it has signed a joint marketing agreement with Avaya (NYSE:AV), a leading global provider of business communications...
Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), today introduced a major upgrade of its contact centre software, enabling customer service organisations to dynamically orchestrate their use of resources and...
2007 could be the year of the agent. New research conducted by Genesys Telecommunications Laboratories, an Alcatel-Lucent company (NYSE: ALA, Paris: CGEP.PA), in conjuction with its InterActs partner Silver Lining Solutions, shows that over 80 per cent of UK contact...
Genesys Telecommunications Laboratories, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), was awarded Frost & Sullivans most recent Market Leadership Awards for Hosted Contact Centre Solutions in all three major geographic regions Asia Pacific for 2006...
Aspect Software, Inc., the world’s largest company solely focused on the contact center, today announced the release of Web Powered Agent(tm) 10.1, an industry-leading thin-client agent desktop for Aspect(r) Spectrum(r) ACD, a complete inbound solution that...
‘What would you do if I could provide you with a new business model that would allow you to meet all of your financial goals without ever needing to deal with a single customer? Would you still be attending this presentation, looking for ways to excite and...
