The European Investment Bank is providing a USD 51.2 million loan to Telefónica Móviles S.A. for investment in a new mobile network operating in the GSM standard. The rollout of the GSM network will extend coverage into areas of the country, which have not been...
Witness Systems has surpassed its 1,000th worldwide customer site deployment of Impact 360 IP Recording in a Cisco Systems Unified Contact Centre environment. Witness Systems’ Impact 360 IP Recording solution allows customers to record, categorise, notify...
A customer survey conducted within the South Hams district of Devon has revealed that customer satisfaction has risen and abandoned call rates fallen since the introduction of a customer contact centre in October 2005. Were extremely pleased with the results...
ntl:Telewest has selected Ericsson as a technology and services partner to help with developments to its telephone network using VoIP technology. A 5-year agreement has been signed by the two companies. The initial phase of the agreement is to help build a...
NICE Systems announced the completion of its acquisition of IEX Corporation, a provider of workforce management, strategic planning and performance management solutions for the contact center. The IEX and Performix acquisitions, the latter of which was completed on...
NICE Systems announced the completion of its acquisition of IEX Corporation, a provider of workforce management, strategic planning and performance management solutions for the contact center. The IEX and Performix acquisitions, the latter of which was completed on...
