Segundo uma análise da Marktest, os cidadãos nacionais dedicaram 94 milhões de horas à navegação na Internet, nos primeiros seis meses do ano, o que indicia um crescimento de 30.8% face ao período homólogo do ano transacto. O estudo em causa, que considera o...
A Alcatel apresentou informação preliminar referente aos resultados (não auditados) relativos ao segundo trimestre de 2006. Segundo o comunicado disponibilizado pela empresa, os mesmos estão de acordo com as expectativas. Os resultados serão publicados a 27 de...
Witness Systems has surpassed its 1,000th worldwide customer site deployment of Impact 360 IP Recording in a Cisco Systems Unified Contact Centre environment. Witness Systems’ Impact 360 IP Recording solution allows customers to record, categorise, notify...
A customer survey conducted within the South Hams district of Devon has revealed that customer satisfaction has risen and abandoned call rates fallen since the introduction of a customer contact centre in October 2005. Were extremely pleased with the results...
ntl:Telewest has selected Ericsson as a technology and services partner to help with developments to its telephone network using VoIP technology. A 5-year agreement has been signed by the two companies. The initial phase of the agreement is to help build a...
