Avaya announced a strategic alliance agreement with SAP America to market Intelligent Communications-enabled business applications that bring together people and business processes to achieve higher levels of customer service and business agility. Under the agreement,...
Danish operator TDC Mobil has extended the 3G network contract it originally signed with Ericsson in 2002. Ericsson continues to be TDC Mobil’s primary supplier of WCDMA network solutions and related services. Robert Puskaric, President of Ericsson...
The worldwide market for handheld devices experienced its seventh consecutive quarter of year-over-year decline in the third quarter of 2005. According to IDC’s Worldwide Handheld QView, device shipments decreased 16.9% year over year and fell 8.8% sequentially...
Research by independent market analyst Datamonitor reveals the number of call center agents based in Central and Eastern Europe (CEE) servicing Western businesses’ customers from the UK through to Scandinavia, Italy, Germany, Spain and others, will more than...
Alcatel announced that BT’s recently launched EVLAN service is using an Alcatel solution. BT Ethernet VLAN uses the Alcatel Virtual Private LAN Service (VPLS) solution to deliver Ethernet connectivity smoothly and securely between multi-site organizations. The...
