An increasing number of enterprises among all vertical markets have adopted and deployed VoIP across their platforms to achieve different goals, such as cost reduction, improved efficiencies and expanded call features. Yankee Group projects the US retail business VoIP...
Alcatel announced that it has been selected by Zhejiang Telecom, a provincial subsidiary of China Telecom, to upgrade and expand its customer service centre with Alcatel’s Business/Operation Support System (B/OSS) solution across the province. Alcatel is...
CosmoCom announced that SBS, a marketing consultancy and contact center outsourcer based in Edinburgh, UK, has chosen CosmoCall Universe to support both its existing business and its innovative growth plans. SBS will be using CosmoComs Contact Center On-Demand (CCOD)...
Verint Systems announced that it has entered into a distribution agreement with Voicetec, a provider of Customer Interaction Management Solutions for multimedia contact centres. Based in The Netherlands, Voicetec B.V. is an independent solution provider and...
Spanish Red Cross main activities are social care, health services, international co-operation and emergency response. Its regional and provincial offices have open, participative structures and an organisation culture that emphasises the value of volunteering. To...
Grahame Maher, currently CEO of Vodafone Sweden, will become Chief Executive Officer of Oskar Vodafone in the Czech Republic effective15 February 2006. He will take over from Karla Stephens, who is leaving the company to return to her home country of Canada with her...
