CSC (NYSE: CSC) announced today that it has been recognized as the leader in enterprise resource planning (ERP) implementations according to a 2009 report by KLAS, an independent monitor of vendor performance in healthcare technology. The report, 2009 Top 20 Best in...
Aspect Software, Inc., the world’s largest company solely focused on the contact centre, today announced that Aspect(r) Customer Self Service(tm) 7.2, the newest version of its voice portal platform, has received formal certification for deploying Open Call...
Sabio, the innovative contact centre services and solutions company, and its technology partner Corizon, are hosting a Detox Your Desktop seminar to show how detoxing the agents PC desktop can help contact centres to dramatically cut agent talk time per call,...
Sabio, the innovative contact centre services and solutions company, has announced the implementation of a Witness Systems call recording solution at the 70-seat UK customer order site of Elsevier – a world-leading publisher of scientific, technical and medical...
Bluetooth enabled products are now in the hands of one billion consumers worldwide said the Bluetooth Special Interest Group (SIG) today. Citing shipment information from ABI Research , the trade association announced that the installed base of Bluetooth devices...
