Most call centers have phones on the desktop, probably the ability for people to leave voice mail, maybe an e-mail address. Many even have an ACD to manage simple call routing and an IVR to ask the caller which department is needed. Assuming there’s a business...
The supplier of media processing, network interface, call control and signal processing products – Brooktrout Technology – has integrated its family of TR1000 speech processing boards with the Envox 6 Communications Development Platform. Through this...
O INA realiza nos dias 3 e 4 de Novembro, no Centro de Congressos da AIP, em Lisboa, o 2.º Congresso Nacional da Administração Pública: Projectos de Mudança. Até ao final deste mês, estão abertas candidaturas a propostas de trabalho em várias categorias sobre o tema....
In the first five parts of this series, we examined why its important to invest in, or upgrade, quality management (QM) and logging applications in your contact center, and focused on four leading vendors: NICE Systems, Witness Systems, Verint Systems, and etalk. In...
O CAUS (Conferência Anual de Utilizadores SAS) 2004 foi suspenso temporariamente devido ao incêndio que assolou, na Quarta-feira à noite, o Convento do Beato, onde iria realizar-se nos dias 25 e 26 de Outubro. Em nota de imprensa, a SAS divulgou que, sem conhecer...
