El contrato con el Servicio de Administración Tributaria de México asciende a 50 millones de dólares El pasado 29 de julio, el Servicio de Administración Tributaria de Méjico (SAT) y Peoplesoft, Inc. firmaron un acuerdo valorado en más de 50 millones de...
Teleperformance USA has announced it has acquired an 80% interest in VOICE FX, LLC, which provides hosted interactive voice response services, supported by advanced speech recognition and text to speech technologies. The Company will be branded Teleperformance...
Alcatel has signed a contract with the mobile operator, Mobile TeleSystems, for the deployment of an MTS EDGE (Enhanced Data rate for GSM Evolution) network over the city of Samara, in Russia. Under the term of this contract, Alcatel will enable the EDGE...
An Edify Customer Service Insight Paper that looks at the past, present and future of speech technologies in the call centre. In the early days of call centres, many operators extended their agent offering by developing self-service solutions based on...
InfoCall, the provider of outsourced customer support services in Bahrain, is implementing the Altitude uCI solution. Through this measure, the Company wants to power its new contact centre outsourcing operations. Adel Al Safar, Chairman of InfoCall, explained...
