Altitude Software is a global company that leads the market in software solutions for electronic Customer Relationship Management (eCRM). Altitudes multi-award winning products enable companies to unify interactions with their customers across the channels of...
Incoming Calls Management Institute (ICMI) offers the world’s leading training programs and educational resources on call center management. ICMI is dedicated to fostering a new breed of call center professionals, individuals with the vision, expertise and...
Call centers in Europe: many US companies have chosen France as their pan-European call-center location. As a branch of the French government, Invest in France Agency helps businesses establish call-centers in Europe, helping them invest...
International Call Center Benchmarking Consortium (ICCBC) is forming an association of call center professionals to compare operating performance and identify the best business practices. http://www.iccbc.org/ Links Indústria – Associações ...
