Em 2002, o Grupo Siemens registou no mercado português um crescimento das suas áreas de negócio e volume de exportações (as quais representam, hoje, 54,5% da facturação total), ao mesmo tempo que reforçou o investimento nas suas responsabilidades sociais e ambientais....
UK businesses are not taking advantages of the opportunities presented by contact centres to support their brands and build customer loyalty. Rather, they are fire-fighting perennial and predictable problems such as large call volumes, fluctuations, peaks and a range...
Steve Morrell decided to embrace ContactBabel project in January 2000, when the hyped-up technological frenzy was about to plummet. Nevertheless the project was settled in a burgeoning and maturing milieu: the call and contact centre industry in UK. As the Biblical...
O projecto WeDo University, lançado pela WeDo Consulting em conjunto com o Nova Forum (Instituto de Formação para Executivos da Faculdade de Economia da Universidade Nova de Lisboa), ultrapassou expectativas de colaboradores e organizadores, no balanço do seu primeiro...
The World Wide Web Consortium (W3C) has just issued VoiceXML 2.0, a protocol for voice applications on the World Wide Web. VoiceXML 2.0 allows developers to create audio dialogs that feature synthesised speech, digitised audio, recognition of spoken and DTMF...
