Notícias – Actualidade
2123 — Witness Systems Strengthens Leadership Position in IP Recording; Surpasses 1,000th Implementation Milestone with Cisco Systems
Witness Systems has surpassed its 1,000th worldwide customer site deployment of Impact 360 IP Recording in a Cisco Systems Unified Contact Centre environment. Witness Systems' Impact 360 IP Recording solution allows customers to record, categorise, notify and...
2122 — New Contact Centre drives service improvements at South Hams District Council
A customer survey conducted within the South Hams district of Devon has revealed that customer satisfaction has risen and abandoned call rates fallen since the introduction of a customer contact centre in October 2005. Were extremely pleased with the results...
2121 — ntl:Telewest chooses Ericsson to aid work on its voice network capability
ntl:Telewest has selected Ericsson as a technology and services partner to help with developments to its telephone network using VoIP technology. A 5-year agreement has been signed by the two companies. The initial phase of the agreement is to help build a...
4110 — PT simula o futuro
O Grupo PT lançou sexta-feira o PT Next, um simulador online desenvolvido em parceria com a Ydreams, que projecta o potencial de desenvolvimento tecnológico do Grupo, materializado em conceitos futuristas de produtos e serviços do dia a dia de qualquer pessoa. ...
2120 — NICE Completes Acquisition of IEX Corporation
NICE Systems announced the completion of its acquisition of IEX Corporation, a provider of workforce management, strategic planning and performance management solutions for the contact center. The IEX and Performix acquisitions, the latter of which was completed on...