A 5ª edição do Troféu Call Center, que teve lugar no último dia da Expo Call Center & CRM Solutions, distinguiu a Allianz com o Troféu Excelência. O galardão, fruto da parceria entre o IFE e a SGS , premeia as empresas que mais se destacaram no serviço de...
Os operadores do Centro de Orientação de Doentes Urgentes (CODU) de Coimbra que se recusaram a assinar contratos de trabalho com o Instituto Nacional de Emergência Médica (INEM), por alegada ilegalidade de algumas das cláusulas, chegaram recentemente a acordo com a...
Quality management (QM)/liability recording suites (also known as performance management suites) are expanding beyond their original mission of capturing customer calls/screens and providing software that allows contact centers to evaluate how well agents adhere to...
GMB Union called on the Automobile Association to clear up the confusion around the work standards expected of its call centre workers at Cardiff, Oldbury, Cheadle and Newcastle upon Tyne. Em Foco – Pessoa
Alcatel announced the successful completion of a contract with VolgaTelecom, one of the leading Russian regional operators, for the further development of the operator’s broadband access network in the Privolzhsky Federal Region. Alcatel will assist VolgaTelecom...
