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Knowledge Base Solutions Combined with External-Facing Personalisation Capabilities Address Key Customer Concerns and Allow Companies to Provide Positive Customer Experiences. KANA (NASDAQ: KANA) the leading provider of external-facing eCRM solutions, announced in...

Catalyst industry bounces back – Around 700,000 visitors attend eight-day show – Basis for economic turnaround created – Transition to ”top management event” Catalyst industry bounces back – Around 700,000 visitors attend eight-day show – Basis for economic turnaround...

Leading Online Retailer of Bags and Accessories Experiences Dramatic ROI and Reaches Profitability While Driving Down Marketing Costs. KANA (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, announced in May 14 that eBags, the world's leading...

KANA's External-Facing eCRM Solution Enables Businesses to Meet Growing Customer Demand at Lower Costs. KANA, the leading provider of external-facing eCRM solutions, announced in June 27 that through a recent scalability and performance benchmark, its market-leading...

KANA announced preliminary results for its fiscal second quarter ended June 30, 2002. KANA (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, announced in July 2 preliminary results for its fiscal second quarter ended June 30, 2002. For the second...

Study Points Public Sector Toward the Need for Web-Based eCRM Solutions that Produce High-Quality Interactions at Low Costs. KANA (NASDAQ: KANA) the leading provider of external-facing eCRM solutions, announced in June 25 results from a study on customer service...

Customer Communication via the Web Results in High-Quality Interactions at Low Cost. KANA (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, announced in June 18 that a recent survey of financial service customers revealed that they demand...

Highmark, Blue Cross and Blue Shield of Minnesota, Trigon Blue Cross Blue Shield, Bristol-Myers Squibb and Other Leading Healthcare Organisations Improve Customer Care While Managing Costs in the Contact Centre. KANA (NASDAQ: KANA), the leading provider of...

Industry Veteran to Build on Strong Financial Position as KANA Moves to Expand Leadership in eCRM Market. KANA(NASDAQ: KANA), the leading provider of external-facing eCRM solutions, announced in June 7 that John Huyett has been named Chief Financial Officer and...

KANA Provides America West Airlines, Nissan Motor Co., Ltd., British Airways, MAN Truck & Bus and Other Global Transportation Organisations with its Web-Architected eCRM Solutions. KANA (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, announced...

The editorial project of Centro de Contacto, be it the online version or the printed form, strives to live up to the highest standards of impartiality when dealing with companies and associations of the sector. The journalistic criteria will be our editorial guideline...

by Dick Lee, High-Yield Marketing Thanks to CRMGuru.com Over time, I've become increasingly uncomfortable with the level of dependency clients have been putting on my firm, High-Yield Marketing, and other CRM consulting firms. In extreme cases, this dependency extends...

Convergys Corporation announced the availability of Geneva Customer Service Agent. Convergys Corporation (NYSE: CVG), the global leader in integrated billing, employee care, and customer care services, announced in June 11 the availability of Geneva [tm] Customer...

VERITAS gives customers better, quicker access to information in one month with customer management solution from Apropos VERITAS Software provides storage management solutions for a range of blue-chip organisations spanning 36 countries worldwide. Established in...

Collaboration Leverages Multi-Channel Routing and Single View of the Customer For Effective Contact Center Interactions E.piphany, Inc. (Nasdaq: EPNY), a provider of Smart CRM™ solutions, and Genesys Telecommunications Laboratories Inc., a wholly owned subsidiary of...

Acquisition puts Alcatel and its Genesys subsidiary at forefront of $600 million voice self-service software market Alcatel in May 29 announced it has signed an agreement to acquire privately held Telera Corp., a Campbell, Calif., company that provides the premier...

Version 6.5 boosts system performance across full suite of customer contact solutions Genesys Telecommunications Laboratories, Inc., an independent wholly-owned subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), in May 14 announced Version 6.5 of its award-winning...

New Offering Delivers Customer Interactions Directly to Back Office, Branch and Field Locations Genesys Telecommunications Laboratories, Inc., a wholly-owned subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), in May 14 introduced Genesys Expert Contact Solution, an...

PeopleSoft Certifies Multi-Channel Offering for Enterprise Customers Genesys Telecommunications Laboratories, Inc., a wholly owned subsidiary of Alcatel (NYSE: ALA), in April 24 announced general availability of its Gplus Adapter for PeopleSoft Customer Relationship...

Rockwell FirstPoint Contact announces comprehensive capability and competitive pricing strategy for the small to medium enterprise Rockwell FirstPoint Contact, in May 6, launched FirstPoint Business Edition, an 'out-of-the-box,' multi-channel contact centre solution...