Conteúdos em Português

Presented by Graham Williams and Michael Cusack of Centre-ing Services Thanks to CRMXchange.com Business Is Being Conducted Differently Exploding technological advances and an inexorable gravitation towards what Bill Gates calls the "web lifestyle" and "digital...

At this year’s CeBIT, Tenovis, the provider of Business Communication services, is demonstrating tried and trusted tools to optimize customer communications. Modular Contact Center solutions make it possible to process all incoming customer inquires received by...

Banco de Imagens-Geral    

Banco de Imagens-Geral    

Banco de Imagens-Geral    

Banco de Imagens-Geral    

Banco de Imagens-Geral    

Banco de Imagens-Geral    

Banco de Imagens-Geral    

1. LOG ON: Makin a wood stove hotter. 2. LOG OFF: Don't add no more wood. 3. MONITOR: Keepin an eye on the wood stove. 4. DOWNLOAD: Gettin the farwood off the truk. 5. MEGA HERTZ: When yer not kerful gettin the farwood. 6. FLOPPY DISC: Whatcha git from tryin to carry...

Three inbound and three outbound agents are traveling by train to a conference. At the station, the three inbound agents each buy tickets and watch as the three outbound agents buy only a single ticket. "How are three people going to travel on only one ticket?" asks...

Presented by: BCG International Thanks to CRMXchange.com SUMMARY For two years the Help Desk call center for a Fortune 500 company had been experiencing severe problems. Calls had an abandon rate of 34%, frequently the ASA was 45 minutes plus, and performance was not...

The Benefits and Considerations of Outsourcing Epigraphx 750 Broadway Redwood City, CA 94063 650-298-0100 www.epigraphx.com Thanks to CRMXchange.com EXECUTIVE OVERVIEW There's a lot more to the automated fax/communication services market than there was just a few...

Providers can dramatically cut costs and increase customer satisfaction through adoption of web self-service customer care. KANA (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, announced in July 8 the findings of a recent survey which revealed...

Real-time analytical software helps Vodafone optimise service to customers. In April, DataDistilleries, a predictive real-time analytical software leader, has signed an agreement with Vodafone in the Netherlands involving the purchase of its Real-Time Suite. Vodafone...

Belgian regional government expands contract scope for citizen information service; agrees to 5 year renewal. SITEL Corporation (NYSE:SWW), a leading global provider of outsourced customer support services, announced in May 7 that the Flemish Government, a regional...

SITEL Central Europe implements the Altitude uCI 2000 Plus suite and the two companies will jointly market next-generation CRM solutions. Altitude Software EMEA Regional Headquarters, Altitude Software, a global technology leader of contact centre solutions for...

by Dick Lee, High-Yield Marketing With thanks to CrmGuru.com. How many ways have we tried to define CRM? Well, let me count the ways—which is almost synonymous with counting the number of definitions offered that fell flat, not to mention the even larger number that...

SN Brussels Airlines selected SITEL to deliver in Belgium and Luxembourg. SITEL Corporation (NYSE:SWW), a leading global provider of outsourced customer support services, announced in May 29 that SN Brussels Airlines has selected SITEL to deliver customer service to...

by David Sims, CRMGuru.com Contributing Editor Thanks to CRMGuru.com If you could sum up in one word the outcome of all smart CRM decisions, that one word would be "loyal relationships." And anyone who thinks "loyal relationships" is two words needs to keep reading....

KANA's Marketing Solution Chosen for Scalability and Ability to Provide Insight Into Marketing Campaigns. KANA (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, announced in May 1 that NEOPOST, a worldwide leader in mailing, addressing, document...