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Point Center Point Center - Marketing Directo, L.da https://centrodecontacto.pt/pointcenter/ Links Indústria - Portais e Sites Temáticos    

Direct Hit Services Direct Hit - Serviços de Apoio a Empresas, L.da http://www.directhitservices.com/ Links Indústria - Portais e Sites Temáticos    

CMP Books now incorporates Telecom Books & R&D Books. We publish the largest selection of books covering telecommunications, the Internet, Computer Telephony, Call Centers, Networking, and Data Communications. Come in and browse through our shelves. You'll find...

BOL (Bertelsmann online) is one of the UK's leading Internet entertainment and media stores. BOL was launched in March 1999, supplying every book in print in the UK (around 1.5 million titles). Music was added to the store at the end of November 1999 and there are now...

Our founder, Arthur Andersen, was never interested in creating “just another accounting firm.” Since 1913, Andersen has been a leader in providing services that challenge clients to think differently. We believe our professional values mirror our clients' values. You...

The Teleperformance CRM Grand Prix (previously known as the Teleperformance Grand Prix) was created by Teleperformance, the multimedia contact centre division of SR.Teleperformance, in 1988. It measures the standards of service offered by companies over distance...

Specialize in CTI and Web/telephony/backoffice integration, interactive voice response, call center applications, and customization of voice products on Windows NT, OS/2, and more http://www.contactpt.com/ Links Indústria - Call e Contact Centers    

New Brunswick’s call center success story can be attributed to a near perfect formula consisting of a skilled, bilingual and readily available workforce, a world-class telecommunications infrastructure and a strong financial bottom line http://www.nbtel.nb.ca/ Links...

Envision Telephony develops software solutions that focus on the effectiveness of your contact center agents - the most important people who meet your customers every day. http://www.click2coach.com/ Links Indústria - Call e Contact Centers    

SITEL is the world’s leading contact center expert supporting customer relationship management solutions. Electronic Customer Relationship Management (eCRM) is the business strategy for today. Aligning your business with your customers can bring many benefits such as...

Altitude Software is a global company that leads the market in software solutions for electronic Customer Relationship Management (eCRM). Altitude’s multi-award winning products enable companies to unify interactions with their customers across the channels of...

Incoming Calls Management Institute (ICMI) offers the world's leading training programs and educational resources on call center management. ICMI is dedicated to fostering a new breed of call center professionals, individuals with the vision, expertise and commitment...

Call centers in Europe: many US companies have chosen France as their pan-European call-center location. As a branch of the French government, Invest in France Agency helps businesses establish call-centers in Europe, helping them invest...

Your Global Association For Customer Contact Management http://www.ccng.com/ Links Indústria - Associações    

International Call Center Benchmarking Consortium (ICCBC™) is forming an association of call center professionals to compare operating performance and identify the best business practices. http://www.iccbc.org/ Links Indústria - Associações    

The Customer Care Institute (CCI) is an international organization serving customer care professionals. We focus on customer care issues found in the Customer Service, Consumer Affairs, Telemarketing and Help Desk professions. http://www.custumercare.com Links...

ICSA is dedicated to promoting the development and awareness of the customer service profession through networking, education and research. Join the International Customer Service Association (ICSA) and experience the most comprehensive package of membership benefits...

The Foundation for the Malcolm Baldrige National Quality Award was created to provide the private sector a means of accomplishing the following Award objectives: raise sufficient funds to establish an endowment which, when supplemented by fees from Award applicants,...

Fitlog Foundation for Information Technology in Local Government We are an independent body that promotes innovation in local democracy and service delivery. http://www.fitlog.com/ Links    

CCA The CCA is a non-profit making, member-funded organisation recognized as the professional body for Call and Contact Centres. Its aim is to provide products and services for its members which focus on encouraging best practice, networking and sharing of knowledge....

Dossiers - Empresas    

KANA's eCRM solution helps drugstore.com, inc. Reach an Award-Winning Level of Customer Service drugstore.com, inc. Garners Industry Recognition With Rapid Response to Customers. KANA (NASDAQ: KANA), the leading provider of external-facing eCRM solutions, in July 9...

Integration between Convergys Corporation and Siebel eCommunications 7 has been successfully validated by Siebel Systems, Inc. Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services, in July 10 announced...