The provider of IT support and service management solutions, Hornbill Systems, has announced it has been awarded the contract to supply Camelot Group plc, the UK National Lottery operator with a tailored IT Service Management solution. The contract is to supply...
Garlands Call Centres has been named Contact Centre Agency of the Year by Marketing Magazine in its Agency of the Year Awards for 2004. The judges awarded the top prize to Garlands in recognition of ‘huge growth’ which was achieved ‘thanks to...
The Dutch network operator KPN has chosen Siemens as the strategic IP partner for its fixed network and mobile activities in the Netherlands, Belgium and Germany. The agreement entails Siemens Communications setting up a completely new IP environment for the whole of...
Vodafone and O2 Germany will be able to use both network operators’ WLAN hotspots throughout Germany, according to a recent roaming agreement. Customers conveniently pay their respective network operator’s WLAN charges via their own mobile phone invoice....
Edify Corporation has announced that the Edify Voice Interaction Platform (EVIP) 9.0, has achieved VoiceXML 2.0 Certification through the VoiceXML Forum’s Platform Certification Program. VoiceXML 2.0 Certification verifies that an application can be deployed in...
easyJet has signed an on demand CRM deal with RightNow Technologies. The purpose is to enhance its customer service and save £750,000 on current operational costs. In accordance with this deal, easyJet will initially deploy RightNow Service across all seven of...
