Eurotel Praha has launched the Czech Republic’s first Push to talk over Cellular technology, using a state-of-the-art solution provided by Nokia. Eurotel will follow this initial launch of technology with a full commercial launch in early 2005. In...
Nortel has become the first networking company to complete the University of New Hampshire InterOperability Laboratory (UNH-IOL) phase II test regimen for IPv6, the next generation Internet Protocol. UNH-IOL is the industrys leading IPv6 lab, offering what is...
Contact centers and service organizations get more than their share of irate complaints. In the course of a day, representatives speak with the best and worst of society. Good service representatives are able to rapidly de-escalate angry diatribes by placating...
