Nokia and Loudeye Corp. announced that they have signed an agreement for Nokia to acquire Loudeye for approximately USD 60 million. Under the terms of the agreement, Loudeye stockholders will receive USD 4.50 per share in cash for each share of Loudeye common...
A telecom industry transformation is underway as Microsoft expands its VoIP initiatives, causing significant disruption to traditional market models over the next several years, says IDC. According to this research firm, Microsoft’s move into the broader...
Verint Systems announced that EDF Energy, one of Europes energy suppliers is deploying Verints ULTRA solution to enhance the customer service it provides across its six contact centers in the UK. EDF Energy is part of EDF Group, one of the largest energy...
Verint Systems announced the acquisition of Mercom Systems, Inc., a privately-held provider of interaction recording and performance evaluation solutions for small-to-midsize enterprises with contacts centers. Mercom has approximately 60 employees and is headquartered...
Alcatel has been selected by Telbios, an Italian provider of health-care services, to provide an innovative solution to deliver video assistance and remote monitoring. Residential telemedicine services, currently under validation at the Istituto Scientifico...
BT has announced the launch of a new service within its Application Assured Infrastructure (AAI) (1) suite. The Applications Optimisation Service (AOS) is an enhancement to the continuous performance management element of AAI, which provides customers with greater...
