Aspect Communications Corporation has announced that Customer Inter@ction Solutions magazine selected Aspect Uniphi Suite to be a recipient of its Product of the Year Award for 2004 for contact centre innovation. Chalking up its second such award from the industry,...
The provider of interactive multimedia video solutions, IVIGO, has announced the launch of a complete click-to-use video call centre solution, enabling enterprises to provide interactive video sales and customer care to customers with either broadband-connected PCs or...
Telewest Business, the supplier of broadband communications to the public and private sector markets, has been chosen by AOL to implement its ‘SRS Advanced Solutions’ that manages inbound telephony services in the UK. SRS (Special Rate Services) is...
Premier Technologies has formed a strategic partnership with Edify Corporation that will enable Premier to distribute Edifys leading voice and speech recognition solutions throughout Australia and New Zealand. Speech-enabled self-service automation changes the...
Onyx Software Corporation, the provider of CRM solutions, will hold its quarterly conference call to discuss final results for the fourth quarter of 2004 on Thursday, February 24, 2005 at 4:30 p.m. Eastern time. The call will be archived and available for replay for...
