Witness Systems has identified ten key issues that it believes will help drive contact centre workforce optimisation in 2005.According to the company, 2005 will see contact centre operators focus increasingly on the quality of agent performance and service provision,...
Verint Systems has announced that Orange, a division of France Telecom Group has selected Verint’s ULTRA solution to help enhance the quality of the service it provides to its customers in 10 contact centers across France. The Orange Group, based in...
Edify Corporation, has announced that the Edify Voice Banking Application, a comprehensive, packaged speech solution received formal SALT certification from Microsoft Corporation. A Microsoft Speech Partner for the past year, Edify is the first member to receive...
CRM business strategy and its enabling technologies are as important as ever. Learn about the impact of service oriented architectures and web services and the latest CRM business strategies in order to create or optimise customer centric strategies. Europe Contact...
TuVox, a pioneer in enterprise and service provider software for speech applications, and Genesys Telecommunications Laboratories, Inc announced that TuVox has elevated its participation in the Genesys InterActs Partner Programme to become a Strategic...
DMG Consulting LLC, a provider of customer-focused business strategy, operations, and technology services, has published the 2005 Quality Management/Liability Recording Product and Market Report. This industry publication provides a complete analysis of the QM and...
