A study conducted on behalf of Aspect by STRATECO GmbH found that customer satisfaction is the highest priority key performance indicator for interviewees in both German-speaking countries and in the United Kingdom and Ireland. The study, now in its fourth year,...
Hundreds of jobs are being brought to west Belfast by LBM, one of the UK’s largest privately owned marketing company. The company announced their call centre in Springvale Business Park was expected to create 300 jobs within four months, rising to 750...
Telsis has supplied advanced programmable protocol converters to Vodafone Netherlands for connecting large company PBXs directly to the mobile network. Aimed at corporates with a high volume of inter-site telephone traffic, Vodafones Corporate Net service...
NICE Systems announced it was chosen by iXP Corporation and the Fire Department of New York to supply its advanced solution for the management of emergency communications. The order follows a successful implementation of the NICE solution with iXP for the New York...
Onyx Software Corporation announced that it has signed a Reseller Agreement with CTC, an independent system integrators in Japan. Under the terms of the agreement, CTC will resell Onyx customer management solutions and will provide consulting and implementation...
BT announced it will connect its five millionth wholesale broadband customer, beating a target set by the company a year ahead of schedule. Ben Verwaayen, BTs CEO said ‘Three years ago when we set a target of five million by 2006 it seemed a daunting...
