Ericsson has been selected by Telefónica to provide Ericsson’s IP Multimedia Subsystem (IMS) solution. The solution will allow Telefónica to offer its fixed network customers various services including IP telephony and IP Centrex to business users. The...
Aspect Communications Corporation announced that AuctionDrop has choosen the Aspect Iphinity Call Center solution to support the extension of its services across 3,800 locations in the United States. On the release note Aspect explains that AuctionDrop is a...
Avaya announced it has signed a supplier contract with BT, estimated to be worth up to £80 million over three years. The deal extends two existing contracts between the two companies – one for the UK and one for the rest of Europe – and combines them into...
Police have arrested former employees of an Indian call centre that handles US customer accounts for allegedly stealing consumers’ funds. The suspected gang members arrested by police in Pune included three ex-workers of Mphasis BPO. Police said the...
Amcat announced that Technology Marketing Corporation’s Customer Inter@ction Solutions magazine named Contact Centre Suite 2005 as a recipient of a 2005 IP Contact Centre Technology Pioneer Award. The IP Contact Centre Technology Pioneer Award recognises...
ASC Telecom announced its call recording solution, MARATHON EVOLUTION, has been certified for use with the Etrali Dealing Board system platform and approved for interoperability with the Etradeal turret system. The application, specially designed for trading...
