ASC has established a new office in Singapore. This decision follows the increased outsourcing by U.S. and European contact centers as well as an explosion of economic growth in the region. Guenther Mueller, Chairman and CEO of ASC, commented that the...
France Telecom announced the signature of an agreement with a group of minority shareholders in Orange Romania to acquire their shares for a total cash consideration of US$ 523 million corresponding to a 2004 EBITDA multiple of 4.8. Following the transaction, France...
According to a study from IDC, voice over broadband (VoBB) voice traffic carried across a broadband link, either in IP packets (VoIP) or non-IP technology using formats such as voice over DSL took off in Western Europe in 2004. Two million new connections took the...
South Lakeland District Council reports that a new Customer Relationship Management (CRM) initiative has contributed to a 60% rise in customer satisfaction levels in the nine months to March 2005. A new customer contact centre, set up in June 2004, and based on...
Witness Systems announced that Banca Caboto, part of the Banca Intesa group, has extended deployment of the companys call recording software for its London branch. According to the release note, forty-five traders and twenty back office staff will use the...
