Alcatel has been selected by Telefónica Móviles España, as a supplier for its 3G/UMTS network. Under the terms of the agreement, Alcatel will supply and install 3G/UMTS radio based stations, called Evolium Node I, which are suited to ‘closed environments’...
IBCs unique and popular networking forum brings you experiences and innovations in onshore and offshore outsourcing for the European financial services industry. Chaired by Gartner and featuring contributions from ABN AMRO, Barclays and HSBC, this event is FREE to...
VCON announced that its endpoints and infrastructure solutions are now deployed in the Renault Group to provide video communications to 500 users over its corporate network. The installation includes VCON’s IP infrastructure servers and desktop endpoints. ...
The provider of infrastructute software for the enterprise Autonomy Corporation announced it has entered into a definitive agreement to acquire etalk Corporation, a provider of enterprise-class contact center products, for a purchase price of US$70 million payable in...
Shirley Spencer has been appointed Head of Talent at Garlands Call Centres. In this role, she will be responsible for the management and development of Garlands’ people development and human resources programmes. Shirley is an experienced International...
EMAX Consulting, a specialist in the global contact centre market, announced it has delivered a suite of efficiency and effectiveness improvements for Dudley Metropolitan Borough Council Housing Services. The goal is to re-launch its 24 hour contact centre....
