Microsoft announced the general availability of Microsoft Customer Care Framework, an integrated software solution that streamlines call center operations for service providers. On the release note, Microsoft points that it helps to improve customer...
According to a new forecast from IDC, worldwide mobile phone shipments rose 34% in 2004 with 692 million units shipped in a massive expansion driven by the demand for colour displays and camera phones throughout the world. Globally, IDC expects mobile...
Blackboard, a provider of e-learning software for universities and Further Education colleges, has appointed Dave Hayward as Marketing Director for Europe. This appointment has been made prior to the planned opening of Blackboards European data centre in Amsterdam in...
Voxpilot, a provider of carrier-grade IN and VoiceXML solutions, and UbiCall, a provider in Speech Activated Automated Telephony Solutions, have joined forces to offer a ‘one-stop’ solution to automate companies or government agencies office-receptions...
Aspect Communications announced that Auction Drop, the US company that pioneered ‘drop-off’ as a simple, fast and convenient way to sell goods on eBay, invested recently in its Iphinity Call Center Solution. A decision to double the size of...
vCustomer Corporation, announced that it signed a definitive agreement to purchase the Directory Assistance Service, Operator Service and Relay Service assets from a leading Global Telecom Company. These assets include multiple call centers across the...
