Avaya and HP joined forces to add HP Installation and Support Services to the capabilities of the Avaya Small & Medium Businesses (SMBS) reseller channel. The bundled communications solution will be made available through distributors and value added...
MetaSolv Software announced that Portuguese operator Oni has deployed MetaSolvs activation platform to activate VoIP services for its customers. On the release note, MetaSolv says that this implementation has allowed Oni to bundle and offer new services...
Witness Systems announced enhanced capabilities to its workforce management software, following the companys first quarter combination with Blue Pumpkin Software. The enhancements are available as part of the standard delivery for the companys pre-packaged...
Derbyshire County Council has set up a 24/7 customer contact centre with the aim of providing a single point of access for the first time resolution of service queries – at any time of the day or night. According to the release note issued by Macfarlane...
Datapoint has implemented a new customer contact recording system for staff based in Virgin Atlantic Airways worldwide sales and service centres. Virgin Atlantic Airways believes that the solution will enable it to deal with customers in a more efficient and...
Edify Corporation announced it has joined forces with Purdue Universitys Center for Customer-Driven Quality to determine best practices for deploying speech recognition systems. ‘Speech is everywhere and call center professionals today are absorbing an...
