Genesys Telecommunications Laboratories announced a new Genesys Session Initiation Protocol (SIP) contact centre solution that provides customer interaction control for any SIP-enabled infrastructure, regardless of vendor. On the release note, Genesys...
NewVoiceMedia has been selected by Parcelforce Worldwide to provide a network-based inbound call handler service to all of the companys 53 depots across the United Kingdom. With this deal Parcelforce Worldwide expects to improve its management of inbound calls...
Train operator First ScotRail and sister company FirstInfo announced that Fort William will be the location of a new customer contact centre. As part of its franchise agreement, First ScotRail is now delivering on its promise to open a contact centre in...
Verint Systems announced record sales of $72,039,000 for the first quarter of fiscal 2005, ended April 30, 2005, a 27.2% increase compared with sales of $56,638,000 for the first quarter of fiscal 2004. Verints sales increased approximately 4.4% sequentially,...
Alcatel has been selected by Auna, an operator in Spain, as its IP Triple Play turnkey project integrator, and as the supplier for most essential network components and service delivery platforms. Alcatel’s IP Triple Play solution enables an...
Ericsson has acquired NetSpira Networks, a Spanish software company with operations in Madrid and Barcelona. The company’s technology is to be integrated into Ericsson’s offering for mobile data allowing operators to provide easily...
