Equant has signed a multi-year contract with STMicroelectronics, for more than $100 million, to provide a complete outsourcing service that includes data, fixed and mobile voice and service management to more than 100 sites in 34 countries. As part of this...
France Telecom signed a strategic partnership agreement for fixed and mobile activities with the Portuguese company Sonaecom, to ramp up their cooperation that began in 1998. Under the terms of this agreement Sonaecom will be allowed to...
Brooktrout Technology announced that MCI selected its SnowShore IP Media Server to support the delivery of advanced IP communications solutions across its global network. Brooktrouts software-based media servers will serve as an element of MCIs application...
Avaya has announced that RCI International has implemented its solutions at its contact center in Mexico City to improve productivity and customer service while handling more than 18,000 calls a day. RCI International provides members with time share...
Ericsson has been selected by TDC to provide Ericsson’s IP Multimedia Subsystem (IMS) solution. The solution is expected to allow TDC to offer its fixed network customers various services including IP telephony and IP Centrex to business users. Ericsson...
Garlands Call Centres announced that it has achieved ISO 9001:2000 certification. ‘Gaining ISO 9001:2000 certification isn’t just a nice to have, it’s vital to our future success,’ commented Chey Garland, Chief Executive. ‘It will enable...
