COLT Telecom Group plc has announced the appointment of Richard D. Walsh as a non-executive director. Mr Walsh is a managing director of the Fidelity Broadband Group, a unit of Fidelity Investments which manages the companys capital investments in various...
Yorkshire Bank and Clydesdale Bank,which are owned by National Australia Group, (NAG), are introducing new Web-based marketing technology to help manage an increasing volume of marketing campaigns more efficiently. The Enterprise Marketing Management software from...
Genesys Telecommunications Laboratories announced that its Genesys Enterprise Routing solution has helped Telewest Broadband achieve a significant increase in customer satisfaction rates for interactions with its UK contact centres. Telewest Broadband, the...
Alcatel announced that it has been selected by DANTE, a data infrastructure operator, to deploy a multiservice network to connect major European research centers in the framework of the GÉANT2 (European Research and Education Internet) project. GÉANT is...
If you are faced with selecting contact center infrastructure applications, Gartner Group invites you to join its conference call How to Select the Best Contact Center Infrastructure Solution Provider to find out how you should structure your...
Timico Ltd., an independent provider of converged communication services to the UK business market, launched a hosted IP PBX Centrex solution enabled by Nortel . The agreement for Nortel equipment was signed in March 2005 and the network has been deployed. ...
