Verint Systems Inc. announced that Friends Provident is deploying Verints ULTRA solution to enhance the service it provides across 14 customer service locations in the UK. The Verint solution is being delivered in conjunction with BT, who is implementing ULTRA...
Tele2 has chosen Ericsson’s Ethernet DSL Access solution to open the door to triple play services. Deployments are already underway and cover Tele2’s networks in Norway and Sweden. Ericsson’s IP-DSLAM solution will allow Tele2 to increase the...
Siemens Communications, Inc., and Genesys Telecommunications Laboratories, Inc., an Alcatel Company announced a new integration of technologies using open next-generation session initiation protocol (SIP) standards to bring a single, centralised platform of rich...
In November 2005 the city of Prague, Czech Republic, will host the Offshore Customer Management International Conference. The focus will be on the developing near- and far-shore opportunities presented by Central & Eastern Europe. Central and Eastern Europe has...
