Chinese operators Guangdong Mobile and Guangxi Mobile have selected Ericsson to expand their respective GSM networks. The contracts are collectively valued at close to USD 290 million. According to the contracts, Ericsson will supply core and radio access...
beCogent, one of the UKs providers of outsourced contact centre services, has announced that it is implementing the Knowlagent e-learning system as part of continued investment in customer service. Knowlagents dynamic learning environment schedules, manages and...
On September 26 and 27 more than 500 people attended IDC’s 15th European IT Forum in Paris. This year’s theme was IT innovation and business transformation. In addition to an overview of the main trends characterizing the European ICT market, the audience...
Polish operator Polska Telefonia Cyfrowa, PTC, has signed a frame agreement with Ericsson to supply its 3G radio network, confirming Ericsson’s leadership in 3G. The rollout will begin in 2005. According to the agreement, Ericsson will deliver 3G radio...
Genesys Telecommunications Laboratories announced that Vivento Customer Services GmbH (VCS) has opted to expand its customer service portfolio for enterprises, deploying Genesys Outbound Voice as a new managed customer interaction service. The extension of 750...
Nokia and Symantec Corporation announced that the two companies have signed an agreement that enables Nokia to provide its Series 60 based smartphones with Symantec Mobile Security. Through this agreement, Nokia will be able to preload their Series 60 and Symbian...
