Integrated Call Center Solutions for the Enterprise Early, Cloud & Company An IBM Company Thanks to CRMXchange.com Corporations are paying more than just lip service to the need to improve customer service. When it comes to investing in new computer technology...
With an average of 20,000 daily visitors, Europe Contact Center (www.centrodecontacto.com/EuropeContactCenter) is already the most expressive on-line journalistic initiative in Europe focused upon the call and contact center industry. Following a philosophy of quality...
Integrated Call Center Solutions for the Enterprise Early, Cloud & Company An IBM Company Thanks to CRMXchange.com Corporations are paying more than just lip service to the need to improve customer service. When it comes to investing in new computer technology...
With Bob Thompson, President, Front Line Solutions Thanks to CRMGuru.com . This is an interview of Bob Thompson by Xander De Bruine, Editor of Telebusiness Magazine The attention that CRM attracts at this moment leads to an equal amount of questions and answers in the...
Comprehensive Multimedia Desktop Improves Customer Service Agent Productivity and Customer Satisfaction SAN FRANCISCO, March 5, 2002 – Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel (NYSE: ALA), today announced Contact Navigator, a new...
Baltimore, MD 8 April, 2002 SITEL Corporation (NYSE:SWW), a leading global provider of outsourced customer support services, announced today that the Spanish Government tax agency, Agencia Tributaria, has awarded its Basic Tax Information service contract to an...
