Acquisition puts Alcatel and its Genesys subsidiary at forefront of $600 million voice self-service software market Alcatel in May 29 announced it has signed an agreement to acquire privately held Telera Corp., a Campbell, Calif., company that provides the premier...
Version 6.5 boosts system performance across full suite of customer contact solutions Genesys Telecommunications Laboratories, Inc., an independent wholly-owned subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), in May 14 announced Version 6.5 of its award-winning...
New Offering Delivers Customer Interactions Directly to Back Office, Branch and Field Locations Genesys Telecommunications Laboratories, Inc., a wholly-owned subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), in May 14 introduced Genesys Expert Contact Solution, an...
PeopleSoft Certifies Multi-Channel Offering for Enterprise Customers Genesys Telecommunications Laboratories, Inc., a wholly owned subsidiary of Alcatel (NYSE: ALA), in April 24 announced general availability of its Gplus Adapter for PeopleSoft Customer Relationship...
Rockwell FirstPoint Contact announces comprehensive capability and competitive pricing strategy for the small to medium enterprise Rockwell FirstPoint Contact, in May 6, launched FirstPoint Business Edition, an ‘out-of-the-box,’ multi-channel contact...
This case study is brought to you by Altitude With thanks to CRMXchange.com Call Center EC Support is an Outsourcing Multi-Media Call Center and an Application Service Provider (ASP), located in Montreal, QC, Canada, servicing 18 organizations in North America. EC...
