KANA Provides America West Airlines, Nissan Motor Co., Ltd., British Airways, MAN Truck & Bus and Other Global Transportation Organisations with its Web-Architected eCRM Solutions. KANA (NASDAQ: KANA), the leading provider of external-facing eCRM solutions,...
The editorial project of Centro de Contacto, be it the online version or the printed form, strives to live up to the highest standards of impartiality when dealing with companies and associations of the sector. The journalistic criteria will be our editorial guideline...
by Dick Lee, High-Yield Marketing Thanks to CRMGuru.com Over time, I’ve become increasingly uncomfortable with the level of dependency clients have been putting on my firm, High-Yield Marketing, and other CRM consulting firms. In extreme cases, this dependency...
Convergys Corporation announced the availability of Geneva Customer Service Agent. Convergys Corporation (NYSE: CVG), the global leader in integrated billing, employee care, and customer care services, announced in June 11 the availability of Geneva [tm] Customer...
VERITAS gives customers better, quicker access to information in one month with customer management solution from Apropos VERITAS Software provides storage management solutions for a range of blue-chip organisations spanning 36 countries worldwide. Established in...
Collaboration Leverages Multi-Channel Routing and Single View of the Customer For Effective Contact Center Interactions E.piphany, Inc. (Nasdaq: EPNY), a provider of Smart CRM solutions, and Genesys Telecommunications Laboratories Inc., a wholly owned subsidiary of...
