Mood of optimism at summit meeting of ITC sector Higher proportion of visitors from abroad More visitors from Asia and America Professional visitors account for approx. ninety percent Despite the very changeable “April” weather at CeBIT...
Managing a First-Rate Help Desk Essential Help Desk Skills 3 Days Session 1 . Effective Help Desk Models A. Definitions of the Help Desk B. Expectations of Performance C. Functions of the Help Desk D. Services provided by the Help Desk E. Successful Help Desk models...
Altitude Software User awarded the Teleperformance CRM Grand Prix Award 2002 for Best Multimedia Contact Centre & Customer Service in Greece . NovaBank, a fast growing Bank in Greece, has been awarded the Teleperformance CRM Grand Prix Award 2002, in recognition...
The Contact Centers Portal project was created in Portugal in the beginning of 2001 a group of specialized portals for three independent linguistic and cultural communities: Portuguese, Spanish and English. After a years work, with a strong operational, practical...
David P. Mead MCK Communications Thanks to CRMXchange.com Recently there has been much press coverage of major companies with initiatives designed to position themselves as “employers of choice” with quality candidates for new hiring as well as retaining...
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