Incoming Calls Management Institute (ICMI) offers the world’s leading training programs and educational resources on call center management. ICMI is dedicated to fostering a new breed of call center professionals, individuals with the vision, expertise and...
Call centers in Europe: many US companies have chosen France as their pan-European call-center location. As a branch of the French government, Invest in France Agency helps businesses establish call-centers in Europe, helping them invest...
International Call Center Benchmarking Consortium (ICCBC) is forming an association of call center professionals to compare operating performance and identify the best business practices. http://www.iccbc.org/ Links Indústria – Associações ...
The Customer Care Institute (CCI) is an international organization serving customer care professionals. We focus on customer care issues found in the Customer Service, Consumer Affairs, Telemarketing and Help Desk professions. http://www.custumercare.com Links...
ICSA is dedicated to promoting the development and awareness of the customer service profession through networking, education and research. Join the International Customer Service Association (ICSA) and experience the most comprehensive package of membership benefits...
