Digital voice recording and screen capture technologies in the CEM solution. NICE Systems (NASDAQ: NICE) was awarded a customer experience management contract by Rio De Janeiro’s leading telecommunications provider, Embratel, to enhance customer service levels...
Services such as Voice and Video over IP or IP Storage are expected to experience only mild growth over the next two years. Cap Gemini Ernst & Young and Dresdner Kleinwort Wasserstein (DrKW) have published an industry study analysing the prospects for Internet...
Talisma launches France operations along with new regional sales offices in Chicago, New York and Washington D.C. Talisma Corporation, one of the emerging leaders in the CRM market, in July 16 announced the initial closing on a fourth round of funding, led by...
The Speech Solutions business develops and hosts Interactive Voice Response (IVR) and Advanced Speech Recognition (ASR) solutions for large carrier and enterprise customers. Convergys Corporation (NYSE: CVG), the global leader in integrated billing, employee care, and...
The product will be available from September 2002 C3, a leading European supplier of Windows-based communications platforms, in July 12 announced a new Voice over IP (VoIP) system for customer service departments and outsourced call centre operators. Using VoIP...
Order and pay for goods and services over the phone or Web using Apcentia Self Serve from C3 C3, a leading European supplier of Windows-based communications platforms, in July 15 announces Apcentia Self Serve, an on-line self-service credit card payment solution for...
