The British insurance partnership provider, UKI Partnerships, announced the successful development of a speech recognition service designed by SpeechWorks International to provide customers with automated insurance policy information through telephone. The utility...
The Information Systems Examinations Board (ISEB) of the British Computer Society (BCS) has announced the availability of the new mid-level independent qualification in IT Service Management for professionals. The Practitioner Certificate will offer existing IT...
The challenges and opportunities of working in the call centre industry at a global level will be some of the main topics addressed at Customer Relations Delivering Excellence in a Global Market, a CRM summit to be hosted 19 Mar. by the Call Centre Association...
Devise citizen-focused solutions. Foster a continuous dialogue between citizens and governments. Develop efficient ICT solutions. Improve governmental networks and enlarge the scope of the eGovernment. These are the five key pillars propping Siebel Systems Europes...
International Business Systems (IBS), one of the worlds top ten providers of commercial software systems, will present its Enterprise Resource Planning (ERP) solutions at this years CeBIT, from March 12 19, in Hannover, Germany. The company will show its ASW...
Unions fear thousands of jobs are at risk, as British Telecom (BT) prepares to transfer some of their UK call centre operations to India, reported the Mail on Sunday. Some other British firms like Prudential and Lloyds TSB have already disclosed similar overheads...
