Over two-thirds of UK call and contact centre board staff base their business success on call handling volumes, and one third by minimising the duration of the call. This and other aspects of CRM in UK call centres can be found in a report divulged by Vocalis....
Fineos Corporation, an Irish provider of banking and insurance software, has announced that EBS Building Society is to implement its enterprise CRM and business process automation product solution, Fineos Front Office. The deal provides EBS, Ireland’s largest...
Harte-Hanks Inc. rolled out a new web site that serves as a portal for a range of software and services that the company provides to support marketing, customer relationship management and data quality in Europe. Through the site, visitors can access information on...
Kana, a provider of bespoke eCRM applications announced the growing adoption by organisations located in key geographic regions across Europe of its iCARE and KANA Response solutions, a customer service and marketing automation suites. British Telecom is one of the...
