Aculab, the Milton Keynes (UK) based provider of computer telephony (CT) products, has announced that it is to be a premier sponsor of the annual Interactive Intelligence EMEA partner conference, to be held on 29 Jan. in Brussels and 31 Jan. in London. At the...
Aculab, the Milton Keynes (UK) based provider of computer telephony (CT) products, has announced that it is to be a premier sponsor of the annual Interactive Intelligence EMEA partner conference, to be held on 29 Jan. in Brussels and 31 Jan. in London. At the...
Hitachi will be showcasing its awarded Radio Frequency Identification microchip (Mu-chip) at CeBIT 2003, to be hosted in Hannover, Germany, from 12-19 Mar. The Mu-chip meets a variety of end-user business requirements, including tracking the movement of products...
On average terms, UK call and contact centre activity ratio is 70 per cent inbound and 30 per cent outbound. UK contact centres receive a bulk of around 43 billion inbound minutes per year, with the majority being dealt with by 250-agents-and-over contact centres....
Microsoft Business Solutions has started commercialising its delayed CRM package in the US, but does not expect to release a European version until the second half of this year. The software giant had originally promised to deliver the North American release, which is...
Universal Dialog, a US provider of multilingual translation, localisation and language management services, announced that it is to provide the Spanish translation services for Intuit’s TurboTax en Español tax preparation software. “Universal...
