Kana, a provider of bespoke eCRM applications, announced that Icelandair, the country’s premier airline, has implemented its email management application to improve customer service. The company will deploy Kana’s application in 18 departments, including...
The number of ‘do-it-yourself’ (DIY) IP Virtual Private Networks (VPNs) in Western Europe is set to decline in comparison with managed or outsourced IP VPNs. According to IDC’s latest study of the market, the number of DIY IP VPN connections in...
Software vendor Simera UK has completed the installation of a new e-HR support package, eZ-Answer, for the Dixons Group, a British electrical retailer. The system acts as an interactive web-based Q&A system, answering questions on HR policy and best practice for...
The Swedish provider of voice solutions, PipeBeach, announced that the Zürich-based Svox text-to-speech (TTS) engine has been integrated into its speechWeb VoiceXML platform. This alliance aims at providing mixed-lingual synthesised voices and improving widely used...
KPN Holland has decided to take action against spam through SMS messages following pressure from consumer organizations in Holland. Providers of SMS services have been warned by KPN not to include advertisements in these messages and to provide consumers with the...
CMP Europe and Expomedia Group have announced a license agreement that will see Expomedia’s local exhibition organising company, CE Exhibitions Holland, running Call Center Expo Europe in Amsterdam, from 25-26 Nov. 2003. The agreement has been achieved after the...
