Carl-Henric Svanberg, one of Sweden’s most successful executives is to take over as CEO of wilting equipment supplier LM Ericsson Telefon AB in an attempt to turn around a company whose continuing losses put its long-term survival in doubt. Svanberg, who is...
Chelsea Building Society is setting new standards for customer service with the launch of its voice driven telephone account service the first of its kind for a top ten building society in the UK. The solution has been supplied and installed by Vocalis, a provider...
With 57 per cent of usage, email is the most relevant mean of customer contact after telephony in UK, being used in a larger scale by smaller and more flexible contact centres like the IT vertical market. Interactive Voice Response (IVR) facilities are only used by an...
