Infogenie, one of Europe’s largest suppliers of information services, has bought communications technology from C3 to extend its range of virtual contact centre services. This brings its total investment in C3 virtual contact centre systems to over 120 lines....
Loquendo technology has been chosen to power the automatic contact centre of the recently inaugurated Museum of Contemporary Art of Trento and Rovereto in northern Italy. With Loquendo’s application, customers are interacting with virtual contact centre in...
Automated call centres, CTI & ERP solutions, self-updatable dictionaries and intelligent data specs will be some European products at exhibit in CeBIT 2003, organised by Deutsche Messe AG in Hannover, Germany from 12 19 Mar. The organisation foresees an...
The Swedish Ericsson has introduced a new version of its Solidus eCare solution that offers small and medium-sized businesses (SMEs) multimedia contact centre solutions. Solidus eCare 3.0 Compact Edition (CE) is a pre-installed, pre-configured package specially...
