Quatro, a Portuguese IT software provider, showcased today in Lisbon its latest 4 Customer, a CRM suite aimed at marketing & sales professionals, powered by IBMs Lotus-Domino platform. The main features highlighted are its modular bespoke architecture, workflow...
Alcatel, the French supplier of telecommunication infrastructures, internet access and optical networks, will hold its annual forum at the Palais des Congrès, Paris. This year the theme of the event is Making IP communications work for you, and will include...
If you took a representative sample of the population and asked them to recount stories of good and bad customer service, the chances are you wouldn’t hear two stories alike. Some people will expect personalised customer service each time they contact a company,...
