HelpLine: ‘General Motors HelpLine, how can I help you?’ Customer: ‘I got in my car and closed the door and nothing happened!’ HelpLine: ‘Did you put the key in the ignition slot and turn it?’ Customer: ‘What’s an...
Kirusa, a developer and licensor of multimodal wireless platforms, has partnered with DS Group, provider of communications solutions to the Italian market, to deliver Kirusas multimodal platform to mobile operators and enterprises in Italy. Through a Value Added...
V-Enable, a provider of multimodal solutions and Loquendo, the Italian global speech technology company, announced a joint marketing agreement leveraging Loquendo’s multilingual speech technologies to deliver enhanced multimodal solutions to carriers worldwide....
Garlands Call Centres has announced that it extended its investment in Aspect contact centre technology to its new Middlesbrough premises. Garlands is a UK outsourced contact centre operation with a blue chip client list that includes businesses in the telecoms...
“Internet usage rates in Central and Eastern Europe (CEE) continue to climb steadily, driven by users in the workplace and schools, according to a new report from IDC. The percentage of the population using internet at least once a month in the region is...
Eyretel a global of solutions for contact centres today announced first customer shipments of the Contact Unify 7.0 version of its recording control software. An integral part of Eyretel’s Contact 7000 suite of customer contact monitoring, recording, quality and...
