Aspect Communications Corporation, a provider of enterprise customer contact solutions announced the UK release of Scheduled Callback, the industry’s customer callback technology to make use of workforce management capabilities. Using Aspect Scheduled Callback ,...
Royal Philips Electronics business unit Speech Processing, a provider of speech recognition technology, and One Voice Technologies, a developer of 4th generation voice solutions for the wireless markets announced that T-Mobile Austria has signed an exclusive...
ScanSoft, a supplier of imaging, speech and language solutions, announced that the ministry of justice of Baden-Wuerttemberg in Germany has selected ScanSoft Dragon NaturallySpeaking XP Legal Edition for hundreds of courts to replace manual transcription with its...
One way or another, the UK contact centre industry will change beyond recognition within the next five years. The twin challenges of automation and overseas outsourcing are very real threats to the UKs job market, and contact centre influencers and managers must...
Hertz, the world’s largest car rental company, has further enhanced the sophistication of its call routing capability at its multi-lingual customer service centre following the implementation of an Advanced Intelligent Router application supplied by Rockwell...
