Chronopost International, a European provider of express transport and delivery reinforced its customer information services using Elan Sayso TTS solution. Chronopost International’s Voice portal offers a range of services allowing its customers to track and...
Broca Networks, providers of speech technology applications, and Confero, operators of outsourced call centres, formed a partnership to deliver the UK’s first speech automated Travel Brochure request line. “Everyone in the business knows how expensive it...
PT Prime, a subsidiary of the largest Portuguese telco, Portugal Telecom (PT), installed a pilot WLAN at the 6NET consortium meeting in Lisbon, running until Friday, allowing all the attendees permanent broadband connection to the internet. Coordinated by Cisco, 6NET...
Manpower and Randstad, two of Europes biggest providers of temporary work solutions, are asking Europes Employment and Social Affairs Ministers to deregulate temporary work. The two companies are lobbying EU ministers to revise the Temporary Workers Directive draft...
FINEOS Corporation a provider of banking and insurance software, has announced its first move into the German market with the sale of its life and pensions distribution and servicing system, FINEOS Life Front Office, to Canada Life.The deal will see Canada Life...
Take a moment or two to reflect on our changing world, in which traditional and emerging methods of handling contacts both within a company and with external organisations come together. Have recent developments resulted in improved customer relations or is this still...
