The SALT Forum, a group of companies with a shared goal of accelerating the use of speech technologies in multimodal and telephony systems, announced the revision of its membership structure and organising principles in response to strong interest from numerous...
VRTVStudios, a provider in multimedia mobile communication solutions – and Loquendo, an Italian speech technology company announced a joint marketing agreement to deliver enhanced multimedia messaging and communication solutions to carriers around the world....
BT Retail today announced its continued support for the European Call Centre of the Year Awards 2003 by sponsoring the 8th annual awards ceremony for the second year running. The Awards will take place 16th September at the Hilton Metropole Hotel, Birmingham NEC, UK....
Nucleus Research, a US provider of technology research and advisory services, found out that 57 per cent of 21 SAPs flagship customers were not getting return on their investment. For a three-year period, Nucleus reported an average SAP deployment cost of 13,5...
Ericsson has decided it will not be an exhibitor at the ITU Telecom World trade show in Geneva, October 12-18, 2003. The primary drivers for this decision are business-related. The value of participation in ITU Telecom World in Geneva has to be viewed in the light...
Picture the scene. A large and successful financial services firm has enjoyed rapid growth as the result of a series of acquisitions, and now owns and operates three contact centres. The primary goal of its quality initiative is to provide consistent service and an...
