For the first quarter of 2003, SAP’s operating income increased 60% to 298 million compared to 186 million for the first quarter of 2002. Pro forma operating income1 excluding stock-based compensation and acquisition-related charges increased 28% to 304...
Siebel, a world provider of CRM software, announced that corporate leaked documents were distributed with “very malicious intent”. Steve Mankoff, a senior vice president at Siebel, told journalists that paper copies of eight pages from the report were...
Northern Rock has selected BT Business Information Systems (BIS) in a 1,5 million euros contract to supply, implement and maintain a new contact centre. The new contact centre system is required to integrate seamlessly into the existing telephony network, while...
Technology For Marketing 2004 (TFM 2004), will take place in The National Hall, Olympia, London from 10-11 February 2004. TFM 2004 will have more features, a comprehensive educational programme, free industry focused seminars and more than 150 exhibitors. “TFM...
SITEL UK and SRC, a UK speech solutions provider, will together deliver a innovative computerised telephone data capture system that utilises highly sophisticated speech recognition technology. The automated data capture system is specifically designed to handle very...
