More than 75 per cent of enterprises engaged in CRM initiatives are incapable of combining a comprehensive view of the customer. CRM will start to align enterprises around consistent value strategies to serve customers profitability. From this perspective, CRM is...
The CRM event, now in its fifth year, has firmly established itself as the flagship customer relationship management event in Europe. Over 2,500 managers and directors involved with CRM purchasing decisions attended the last event, which presented over 100 of the...
Organised by MM Star, SeCA will gather call centres and CRM professionals at Paris Expo, Porte de Versailles, France from 20-22 May 2003. This years edition includes Call Center Tour, The Training Area, European Perspective, The Mobility Village and a space...
A growing proportion of HR spend is finding its way into the pockets of specialist HR service providers, according to IDC. Based on the levels of HR consulting and HR outsourcing activity being witnessed by IDC in Europe, HR spend with external service providers is...
Few in the market question the importance of Internet Protocol (IP) telephony or its prominent position in the future of telecommunications. And, after years of talking about IP Automatic Call Distributors (ACDs), they now exist, even if they are not yet completely up...
